As part of our overall goal to provide best practice services reflective of the needs and desires of our tenants, Women's Housing Company aims to generate tenant involvement and participation through a variety of options.

Some of these include:

• Annual surveys;
• A column in the quarterly newsletter titled LINKS - linking the Women's Housing community;
• Tenant members on the Board of Directors;
• Annual General Meetings open to tenants and applicants;
• Availability to meet applicants and tenants personally to discuss issues and suggestions;
• Suggestion box in the foyer of our office.

The discussion forum as part of our website anticipates the facilitation of contact and communication opportunities for tenants overcoming issues such as geographical distance, age, fragility and disability.

The forum is accessible to tenants only, a code of conduct applies to ensure that the forum is not misused in an inappropriate way.

Code of Conduct
The discussion forum is for communication among and between tenants only.

The communication is strictly about tenant and/or applicant issues, policies and processes. These may relate to Women's Housing Company directly, the wider social housing sector, and/or related support needs.

The discussion forum is not to be used as a tool for complaints or grievances, procedures as identified in the tenant manual need to be followed for these.

Designated Women's Housing Company staff have access to the information only to keep informed and to monitor that the forum is not misused.

Women's Housing Company maintains the right not to allow access to tenants to the discussion forum, or subsequently ban tenants from the discussion forum if misuse is expected or has occurred.

A tenant or a group of tenants may advocate on behalf of another tenant to gain access to the discussion forum, this is to be conducted in a joint meeting with two Women's Housing Company staff members. Such a meeting will only be approved if the tenant being advocated for provides written permission to Women's Housing Company to openly disclose all concerns contributing to the decision of the access rejection. The relevant tenant may or may not be part of the joint meeting.